The operator of the internet shop is the limited liability company House of Czech Crafts with the seat of Petra Bezruče 1776 272 01 Kladno

IČO 28394151; DIČ CZ28394151; BANK ACCOUNT 99221515/5500

E-mail: Info @ dumceskychremesel

The company is incorporated in the Commercial Register maintained by the Municipal Court in Prague, Section C, Insert 138427

Basic provision:

These General Terms and Conditions govern the relations between the buyer and the seller in the area of the sale of Czech craft products between Dům českých řemesel sro (hereinafter referred to as the seller) and its business partners (hereinafter referred to as the "buyer").

The buyer is a natural or legal person who makes an order of goods via the internet shop

Relationships and Mutual Rights, Obligations of the Seller and the Buyer, who, when ordering goods in the context of their business or other business activities, are governed by these Business Terms and Conditions, which are also binding on both parties (hereinafter referred to as the "Terms and Conditions"), and the relevant legal regulations, in particular Act No. 40/1964 Coll., Civil Code, as amended, and Act No. 634/1992 Coll., on Consumer Protection, as amended.

By sending or making a binding order, the Purchaser confirms that these terms and conditions are part of the Purchase Agreement concluded between him and the Seller, and that he / she has become familiar with them, is clear to him and undertakes to abide by them.

By concluding the purchase contract in accordance with these terms and conditions, the seller is obliged to hand over the ordered goods to the buyer and the buyer to accept the goods and pay the purchase price.

The Seller continuously updates the website of the internet shop so that the goods listed here correspond to its actual offer. Nevertheless, if the subject of the order is the goods that are not part of the seller's assortment at the time of the order, the seller is obliged to notify the buyer of this fact. In agreement with the buyer, the order will change or become an order canceled.

The subject of the purchase contract concluded between the seller and the buyer is only the delivery of the goods specified in the order confirmation delivered duly and in time to the buyer.

Buyer Registration

The buyer has the possibility to create his / her own customer account on the website of the internet shop through his / her registration.

By registering, the buyer creates better conditions for shopping in the e-shop . He will be regularly informed about discounts, interesting social events and get better prices than other customers. He will also be able to watch the current one; status of performance of your order.

The buyer registration is done directly through . As part of the registration, the buyer will fill in the necessary personal data, which will be safely stored in the electronic database of the internet shop and which the buyer will not have to fill in during the subsequent registration and execution of orders under his customer name and password.

Order of goods

You can order goods in the following ways:

  • Via e-commerce at (we prefer)
  • By email at order (prefer)
  • Personally
  • By phone

The seller recommends to the buyer to make orders via electronic shop or in writing (e-mail).

The buyer orders the goods from the seller's offer placed on the website . The order is sent to the buyer directly from the e-shop environment electronically. The submitted order is considered a valid and binding draft of the purchase contract if it contains all the requisites required by the order form.

The Buyer is obliged to provide the correct and truthful information needed to process the order.

The Purchase Agreement is concluded by the Seller confirming the order by sending an "Order Confirmation" e-mail message containing the sales information and the order number.

In all cases, the Seller is entitled to ask the Buyer to authorize the order in an appropriate manner, usually by telephone. If the buyer refuses to authorize the order, it is considered invalid.

The Seller reserves the right not to confirm the order of the Buyer who has not taken or duly paid the goods ordered in the past. The order will also not be confirmed if the seller does not have the goods already in stock. In such a case, the delivery of replacement goods or other delivery dates may be agreed with the buyer.

The confirmed order can be canceled by the buyer by e-mail without any penalties within 1 hour after it has been made if the goods have not yet been shipped. In other cases, the Seller is entitled to claim the demonstrably incurred costs. The Seller can cancel the confirmed order only if the goods are no longer delivered or the price has changed significantly. In these cases, the seller is obliged to contact the buyer and agree on a solution.

Place of performance

The place of performance of the Seller's obligation is the Seller's warehouse at the Seller's premises, where the Seller shall hand over the goods to the forwarding carrier or to the Czech Post for transport to the Buyer.

The Seller's obligation to hand over the ordered to the Buyergoods are fulfilled at the moment of delivery to the carrier.

Personal collection of goods is possible from the warehouse from the showroom in Český Krumlov.

Price, payment method and delivery terms


The prices quoted in the offer of the goods are valid at the moment of the offer, ie displaying the page with the offer of goods and at least 12 hours after the goods are inserted into the basket. If the order is not concluded within this period and the price or other parameters of the offered goods are changed, the information about the goods in the basket is updated and the user is notified of this fact.

Seller reserves the right to change prices of offered goods without special notice.

For goods for which the price is tied to the duration of the relevant quotation (eg discount action, discount, etc.), the stated price only applies to orders that are shipped within the relevant bid period

If it is a purchase of goods for a special order or goods that are not in stock, the seller in advance confirms to the buyer by phone / e-mail the price and delivery date. The Seller is entitled to change this price due to the current market situation. If the buyer does not agree with such a change, he will not confirm the order and this is not realized.

The Seller shall add to the Buyer the costs associated with the dispatch of the goods, unless stated otherwise in the Order Form.

The prices listed on the website include VAT at the statutory rate.

Payment Terms

  • Payment in cash upon purchase
  • Prepay by bank transfer
  • Cash on delivery at delivery

The goods remain the property of the seller until full payment.

Terms of delivery

All goods are shipped from 3 to 10 days depending on the type of transport and availability of goods in stock. We usually ship the goods to be ordered from our suppliers within two to four weeks of receiving the order. If, for operational reasons, the shipping period cannot be met, we will inform you immediately by phone or e-mail.

Personal collection.

Our goods can be picked up by prior arrangement in our stone shop in Český Krumlov. You will not be charged any shipping charges for this method. Before picking up the goods, wait for our phone, sms or e-mail, where we will inform you that the goods are already in the shop ready for collection.
Goods can only be taken over by a person authorized to do so. This person must identify himself / herself with a valid ID or valid passport.

Czech Post

We cooperate with Czech Post for this mode of transport. It offers fast and reliable transport of goods throughout the Czech Republic. We send the goods by a commercial package delivered by Česká pošta no later than the working day following the day of filing. If you are not at the address, Czech Post will leave a written notice of deposit; shipments. It is stored at the post office for 7 days. Shipments up to 30 kg and up to 100,000 can be shipped.

If the Buyer does not accept the goods for reasons lying on its side (eg the person designated by the Buyer is not present or is unable to pay the purchase price despite the agreed deadline), it shall bear the costs related to repeated delivery in full

The buyer is obliged to take the goods from the carrier properly, check the integrity of the packaging, the number of packages and in case of any defects, immediately notify the carrier in writing and the seller.

Withdrawal from the contract

Order cancellation by the buyer

According to Act No. 367/2000, as a customer, you have the right to withdraw from the contract within 14 days of receipt of the goods without giving any reason. If you choose to withdraw, the purchase price will be refunded to you under these conditions. You must return the undamaged goods, complete (including accessories, warranty card, instructions, etc.) with the invoice and delivery note within the specified period (determining the date of shipment). If the goods are partially used up or worn out, the buyer is obliged to replace the missing value in money. Subsequently, the buyer is refunded the purchase price and other demonstrable costs, which will be detailed by the seller. Postage paid by the customer when returning the goods is not refundable. The right of withdrawal does not apply to customers who have purchased the goods in person at the premises. Withdrawal from the contract also does not apply to goods modified according to the buyer's wishes

Order cancellation by the seller

The Seller reserves the right to cancel the order or its part if the required goods are no longer produced, delivered or the price of the goods has changed significantly. In this case, the seller will inform the customer and agree with him the next procedure.

Liability for defects - claims

The seller provides a 24-month warranty on the goods offered.

The Seller provides a discrepancy under Section 616 for the Customer and Section 13 for the Consumer.

The warranty does not cover defects caused by improper handling, normal wear and tear and inadequate handling, such as defects caused in a different environment to which the product is intended.

The warranty period begins with the takeover of the goods by the buyer.

Claims, including defects, will be settled without undue delay, no later than thirty calendar days from the date of claim, unless the Seller and the Buyer agree otherwise.

The customer has:

  • In the case of a removable defect, the right to free, proper and timely removal of the defect, the right to replace defective goods or defective parts, unless due to the nature of the defect is disproportionate, and if this is not possible, the right to a reasonable discount on the purchase prices or withdraw from the purchase contract
  • If the defect is irremovable to prevent proper use of the goods, the right to replace the defective goods or to withdraw fromPurchase Contract
  • In the case of removable defects occurring in greater numbers or repeatedly and preventing proper use of the goods, the right to replace the defective goods or to withdraw from the contract of sale
  • If other defects are not removable and do not require exchange of goods, the right to a reasonable discount on the purchase price or withdraw from the purchase contract

Responsibility for the correctness of the information contained in the online store

Please note that the information provided on the website is partly taken from third parties and may therefore contain factual or technical inaccuracies or typographical errors and may be updated without prior notice. At any time, without prior notice, Dům českých řemesel sro may change the products and services described on its website and does not guarantee the correctness of their content. Dům českých řemesel sro is not liable to any party for damages caused by the use of information from the internet shop or linked websites

Protection of personal data

All personal and corporate information provided by the buyer to the seller is considered confidential and protected under applicable law. The Seller is entitled to handle such data only in accordance with administrative regulations and for purposes related to the Internet Shop Services. The Seller undertakes not to provide this information to any third parties unless it is directly related to the execution of the order

The buyer has the right to delete his / her data from the customer database if he / she has not made any order based on a request sent to the seller.

These terms and conditions of the e-shop do not apply and do not apply to the sale of goods to entrepreneurs for their business purposes.

By ordering the goods, the customer agrees to these terms and conditions

These terms and conditions of the internet shop come into force and effect on 10.11.2008 and are valid until their withdrawal.